Questions and answers

Department of General administration

How can I obtain a new employment booklet?

To obtain an employment booklet, the following documents are required:
–completed application for obtaining employment booklet (application is available in the bookstore),
– empty employment booklet (employment booklet can be found in the bookstore or at the post office reception desk),
– certified copy of diploma on completed education,
–certified copy of the identity card of the applicant,

Application for obtaining employment booklet with attached documents is submitted at the reception desk number 6 in the Centre for Citizens Services, The City of Trebinje Administrative Service. The deadline for resolving requests is 5 days.

An employment booklet is lost, how can I obtain a new one?

–Lost employment booklet should be declared invalid (filled notification about the lost employment booklet is submitted at the post office reception desk.).
– completed application for obtaining employment booklet (application is available in the bookstore),

-empty employment booklet (employment booklet can be found in the bookstore or at the  post office reception desk),

–  certified copy of diploma on completed education,
–  certified copy of the identity card of the applicant,
– the post office confirmation that the employment booklet is declared invalid,
– appropriate city administrative tax,

How to verify a certificate of life to regulate the pension?

–   A party must personally submit appropriate form to be completed and verified by an employee at the reception desk number 6 in The City of Trebinje Administrative Service, the Centre for Citizens Services,
– A Party must personally come with an appropriate identification document (identity card, passport).
– If a party is in hospital or is a disabled person, then it is necessary to address to an employee at the reception desk number 6 in the Centre for Citizens Services, so he/she could make a visit. Transportation is provided by the party.
–For verification certificate of life in order to regulate foreign pensions, an appropriate administrative tax is paid.

What is necessary for verification document copies?

The reception desks for documents verification are at the Centre for Citizens Services, The City of Trebinje Administrative Service.
It is necessary to provide:
– original document or certified copy of the document,
–document copy which must be verified,
– appropriate administrative city tax.

How to register a wedding?

Address to The Registry Office in the Centre for Citizens Services, The City of Trebinje Administrative Service, in order to define the date and the place of wedding.

Required documents:
–births certificates of the future newlyweds,
– certificate of free marital status from the place of birth,
– future newlyweds identity cards copies,
–data and witnesses (godparents) identity cards copies,

How to change a personal name?

Required documents:
– application for changing personal name ( Centre for Citizens Services),
– original birth certificate,
– original affidavit of record of marriage (for married persons ),
– certificate of residence ( Ministry of the Interior of The Republic of Srpska ),
– certificate that there is no criminal proceedings ( competent court) ,
– certificate that all tax liabilities are paid ( The Republic of Srpska Tax Administration),
– certified copy of identity card,
– appropriate city administrative tax,

How to register a child born abroad in the registry of births , whose one parent has a B&H citizenship and is registered in the registry books and in the Registry  of Citizenship in Trebinje?

Required documents:
– application for register (Centre for Citizens Services),
–an international birth certificate from the country of the child birth or original birth certificate from the country of child’s birth, translated by a certified court interpreter ,
– consent of the other parent,
–certificate that the child is not registered in the RB by the other parent ( only if both parents are citizens of Bosnia and Herzegovina),
–certified copies of parents’ identity cards,
– appropriate city administrative tax.

How to obtain a copy of the document from the archives of The City of Trebinje Administrative Service?

At the protocol reception desk of the Centre for Citizens Services, the City of Trebinje Administrative Service it is necessary to submit:

– Application for issuing documents copies from city archives, with accurate information on required document (the type of document, the number of document, the year of issuing, the name to which the document refers, etc.).

– Appropriate city administrative tax

I am a citizen of Bosnia and Herzegovina and the Republic of Srpska, but I wasn’t born in Bosnia and Herzegovina, how can I register in the Registry of Births?

It is necessary to provide:
– application for registering in the Registry of Births (Centre for Citizens Services ),
– original birth certificate from the place of birth,
– copy of identification ( identity card, passport),
– appropriate city administrative tax.

Veterinary inspection

How to transfer pets from our country to EU countries?

Transfer of pets to the EU countries is the subject of a special regime, based on the veterinary regulations which comply with the EU regulations. Transfer is possible only on those border crossings where veterinary inspection exists. Pets must have certain document, veterinary certificate, issued by the Office for veterinary of BiH, and verified by competent veterinary inspection, where dogs and cats must be marked and have ID chips.

Whom citizens can turn to when it comes to compensation for damages arising from measures taken  in cases of malicious animal diseases?

In the Veterinary Law of Republic of Srpska („Official Gazette of Republic of Srpska, number:42/08 and 06/12)  Article 41 provides that Ministry of Agriculture, Forestry and Water Management of Republic of Srpska provides the owner of animals a compensation for animals that were killed or slaughtered, and for the objects and raw materials that were damaged, broken or destroyed during the realization of certain measures of control of infectious diseases.

Compensation can be realized only in cases when outbreak of infectious disease or suspicion on infectious disease has been reported immediately, when in certain time periods mandatory preventive vaccination, diagnostics and other tests on animals have been carried out, if certain measures to prevent and fight disease have been applied and if the owner pays the compensation for the provision of veterinary services. The amount of the compensation shall be determined by the Ministry on the basis of the report by the Commission for damage assessment formed by the Ministry.

What is the procedure about cattle ear tag discharge when the ownership of the animal stops?

The procedure is as follows, with different options:

1.      Selling animals (ox):

Sell a passport of an animal to a new owner who will contact Competent Veterinary station for further proceedings.

2.      Slaughtering the animal (ox):

Take the passport and remove the ear tag from the slaughtered animal into the Competent Veterinary station for further proceedings.

3.      Death of the animal:

Take the passport and remove the ear tag from the dead animal into the Competent Veterinary station for further proceedings.

HEALTH INSPECTION

How often systematic eradication is performed and who bears the costs?

Article 15 of the Law on protection of population from infectious diseases („Official Gazette“, number 14/10) provides that general systematic deratization, spring and fall dertization, and general measures for preventing and fighting infectious diseases, is conducted twice a year in all populated areas.

The competent authority of local government bears the costs of conducting systematic deratization in certain public places, and persons engaged in business activity or the owners of private properties bear the costs of deratization for their objects.

 Which documentation is required to obtain a transfer certificate for the deceased person?

Transfer of the deceased person on the territory of Republic or from Republic of Srpska abroad, is conducted with the transfer certificate for deceased persons which are issued by the competent authority of the local government.

Needed documents:

  1. Request for the transfer of the deceased (submitted by the close family members of the deceased),
  2. Proof of the cause of the death (medical report of the competent doctor),
  3. A copy of the death certificate

FOOD INSPECTION

For which food the expiration date does not need to be specified?

According to the Regulations on food labelling („Official Gazette of Republic of Srpska“, number :82/10)   specification of use is not mandatory for :

-fresh fruits and vegetables,

– drinks that contain 10% or more alcohol,

– wines, liquor wines, sparkling wines, aromatized wines and similar products obtained from fruit other than grapes

-bakery products and cakes which by their composition and purpose are used within 24 hours

– vinegar,

–  sugar in solid form,

–  products obtained exclusively from flavoured or enriched sugar,

-chewing gums or similar products for chewing,

– individual packings of ice cream

Which information must be given in the declaration of food products?

Declaration must be marked on one of the official languages which are in use in Republic of Srpska and must be apparent, clear and legible. Declaration must contain the following information:

a) name of the product and its trade name, if the product has one,

b) name and complete address of the manufacturer/s, who packs the food

v) expiration date,

g)  net amount (weight or volume) of the product,

d)  food storage conditions and instructions for use if necessary,

đ) list of food ingredients,

e) for modified properties of products, components and supplements, and the method by which it is achieved, if the food has those properties and

ž) for imported products, besides the name of the manufacturer, name and the address of the imporeting company and country of origin of food

Food labelling in details is required by the Rules of food labelling („Official Gazette of Republic of Srpska“, number: 82/10).

AGRICULTURAL INSPECTION

Who is responsible for the destruction of ambrosia?

The owners, possessors and land users, authorized persons for maintaining public roads, authorized persons for managing public areas, watercourses, canals, and  tenants of land are obliged to carry out measures to remove and destroy ambrosia, (Decision on mandatory removal of ambrosia, Official Gazette Municipality of Trebinje, number: 10/06)

How to achieve money incentive for certain agricultural production?

Each year, the Ministry of Agriculture passes rules on terms and ways of reaching money incentives for agricultural development and development of villages, where the rules are clearly defined and must be fulfilled by legal entities and individuals in order to claim the right on money incentives, procedures for their reaching, cathegories, amount and way of paying, obligations to be met by its users, and required documents and forms.

TRAFFIC INSPECTION

Which administrative authority issues the approval for connection to a public road?

Department for Spatial planning of the City of Trebinje is competent for connection to a local road and for connection to the city road (if it is not constituent part of the main and regional road). Public Roads of Republic of Srpska are competent for the connection to main and regional roads.

Which procedure and which authority issues license for transport and vehicle in public transport of goods and passengers?

Appropriate license is issued by the Department for Economics of the City: license „B“ for transport of person on the territory of local community, license „C“ for  transport of goods on the territory of the Republic of Srpska , “D“ for taxi transport, license „E“ for own purposes, but the license „A“ for transport of people in international traffic is issued by the Ministry of Traffic an Communications of Republic of Srpska.

MARKET INSPECTION

With regard to the provisions of the Company Law, in which facilities the possession of decision/approval of local government is mandatory in order to  perform certain activity?

Bearing in mind the considerations of special laws such as Trade Law (Article 5) and Catering and Restaurant Act, it is required that all legal entities who perform trade and catering activities obtain approvals, as well as in other cases when it is provided by special material regulation.

In which way I can protect my rights as a consumer in case of damaged goods or unsatisfactory services?

Consumer Protection Act of Republic of Srpska (article 25 paragraph 2) provides that the consumer has the right to lodge a complaint in a written form, in case of damaged goods, unsatisfactory service, miscalculated prices and other defects.

According to the Article 26. Paragraph. 2 of the mentioned Law, if the defect is visible the consumer is obliged to deliver its request in a written form within eight days from the day of receiving the product or rendered services. If a trader does not dispute the defect, according to the Article 28 of Consumer Protection Act  in the Republic of Srpska, the trader is obliged to meet the consumer’s demand without delay, and if a trader denies the defect  he/she is obliged to send a written notice to the consumer within eight days from the day of receiving the request. The consumer is obliged to deliver a copy of the receipt along with the request.

TOWN PLANNING AND BUILDING INSPECTION

Can buildings, constructed without a building permit, be legalized and under which conditions?

According to the Law on Spatial Planning („Official Gazette RS“, number: 40/13) illegally constructed buildings and parts of buildings can be legalized. In other words, it is possible to obtain location requirements subsequently, as well as approval for construction and use permit, under the terms defined by this Law

Decision on subsequent building and use permit is made on the basis of:

a) proof of ownership,

b) geodetic survey of the situation of illegally constructed facility and cadastral plan,

v) two copies of executed state to legalize (architectural phase),

g) record on analysis about technical regularity, mechanical resistance, stability of the facility

d) proofs about paid expenses of the procedure calculated by this Law.

Request for legalization is submitted within two years from the day of entry into force of the above Law (16.05.2013).

 

How far the neighbouring facility must be away from my facility or land?

The question of distance is not regulated by the Law, but is regulated in accordance with the the City council’s decision and spatial planning documentation.

 

ENVIRONMENTAL INSPECTION

Who supervises music content in restaurants, or who is responsible for noise in restaurants?

According to the Decision of the City Council of Trebinje, the environmental inspection is responsible for  music contents in restaurants during work hours.

Does a particular activity in the field of construction reqires obtaining an environmental permit?

Objects and facilities that need an environmental permit are regulated by the Regulation of facilities/plants and can work if they had obtained such permit („Official Gazette of Republic of Srpska „, number 7/06).

MUNICIPAL POLICE

Does municipal police performs private business or does it only treat issues in the field of public areas?

According to the Article 9 of the Act on Municipal Police („Official Gazette of Republic of Srpska „, number :28/13), municipal police performs inspection and supervision over the execution of regulations of public areas. As far as private areas and properties are concerned, they are an issue of competent courts.

Why are location terms for use of public areas (summer/winter gardens) or for booths requred  every year?

Location terms are issued for every season – year, as it is a matter of temporary use of public areas (summer-winter gardens) and temporary objects (booths), which all together have continuously variable character. Regulations in this area are brought by the local community with strong reference to the legislation of the Republic of Srpska.

Department of War Veterans and Disabled Peoples Protection

1 Decision on claims for recognition of rights on family, personal civil and family civil disability allowance.

1.1.Compensation for construction of the fallen soldier’s gravestone

1.2. Housing issues

1.3. Issuing certificates on facts on which records are kept

The application shall be accompanied by the following documentation:

– Certificate on circumstances of suffering

– Death certificate
– marriage certificate (for wives of fallen soldiers)
– birth certificate (for children of fallen soldiers)

2. Decision on claims for recognition of rights on personal invalidity allowance

2.1. obtaining the status of disabled war veteran
2.2.health deterioration
2.3.housing issues
2.4. issuing certificates on facts on which records are kept

The application shall be accompanied by the following documentation:

-certificate on wounding circumstances i.e. disability
-ID card
-birth certificate
-medical records from wounding period, i.e. disability as well as findings from a later period refering to wounding, i.e. disability

3. Decision on claims for recognition of demobilized soldiers rights.

3.1. Categorization
3.2.Veteranˈs supplement (on annual, i.e. on a monthly basis)
3.3.Cash compensation based on medals of military merits
3.4. Issuing certificates on facts on which records are kept

The application shall be accompanied by the following documentation:

-Certificate on participation in Yugoslav Armed Forces, i.e. the Army of Republika Srpska
-ID card

4. Decision on claims for recognition of the right to health care

4.1. Exercise of rights on health care
4.2.one-time financial aid for the purpose of health care

The application shall be accompanied by the following documentation:

-Certificate of not being a pension beneficiary issued by the Pension and Disability Fund
-Certificate of not being a tax payer issued by the Tax Administration
-home list
-health card

5. Records of conscripts

5.1. Keeping records of persons who performed military service
5.2. Issuing certificates on facts on which records are kept

The application shall be accompanied by the following documentation:
-certified copy of the military record book
-other documents indicating questionable participation in the war

Certificates are issued on the basis of written and oral application, based on records of this Department, and taken from the Ministry of Justice.

The procedure is conducted under the procedural law (Law on General Administrative Procedure) and Material Law (Law on the Rights of Veterans and Disabled Veterans and Law on Civilian Victims of War).

The procedure is initiated by submitting an application to the Citizens’ Service Center, which is part of the Department of General Administration.

As for the above applications, a response is to be delivered by an individual administrative act, decision, conclusion and certificate.